Privacy Policy

This Privacy Policy sets out the basis on which any personal data,
including but not
limited to payment details and other information we collect from you
or other
sources or that you provide to us (“Information”) will be handled by
us in
connection with your access and use of www.connectedapp.ae, and/or
the Connected mobile application
(collectively, the “Platform”), services and applications
(collectively, the
“Services”). We understand the importance you place on the
Information, and we are
committed to protecting and respecting your privacy. Please read the
following
carefully to understand our practices regarding your Information. By
using our
Services, you agree to the handling of your Information in
accordance with this
Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar)
are references
to Connected.ae owned By Connected Portal LLC. References to “user”
or “you” (or similar) are
references to you as an individual or legal entity as the case may
be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

  • Information that you provide by filling in forms on our
    Platform, including
    information provided at the time of registering to use our
    Platform and other
    co- registrations (e.g. social media logins), subscribing to our
    Services,
    posting material or requesting further services;
  • the Information you provide when you enter a competition or
    promotion via our
    Platform, provide reviews, testimonials or feedback on our
    Platform;
  • Information you provide us, or that we may collect from you,
    when you report a
    problem with our Platform;
  • a record of correspondence if you contact us;
  • general, aggregated, demographic and non-personal Information;
  • if you download or use our mobile application, we may have
    access to details
    about your location and your mobile device, including a unique
    identifier for
    your device;
  • details of transactions you carry out through our Platform and
    of the fulfilment
    of your orders;
  • details about your computer, including but not limited to your
    IP address,
    operating system and browser type, as well as information about
    your general
    internet usage (e.g. by using technology that stores information
    on or gains
    access to your device, such as cookies, tracking pixels, web
    beacons, etc.,
    (together, “Cookies”));
  • your email address from a third party if you indicate that you
    have consented to
    that third party sharing your Information with us; and
  • any other Information we consider necessary to enhance your
    experience on the
    Platform.

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

  • to provide you with information, products or services that you
    request from us
    or which we feel may interest you, where you have consented to
    be contacted for
    such purposes;
  • to provide you with location-based services, such as
    advertising, search results
    and other personalised content;
  • to carry out our obligations arising from any contracts entered
    into between you
    and another entity using our Platform or between you and us;
  • to improve our Services and to deliver a better and more
    personalised service to
    you;
  • to ensure that content from our Platform is presented in the
    most effective
    manner for you and the device you use to access our Platform;
  • to notify you about changes to our Services;
  • for any other reason which we deem necessary to enhance your
    experience of the
    Platform;
  • to administer and manage our incentives programs and fulfil your
    requests for
    incentives,and/or to allow you to participate in sweepstakes and
    to notify you
    if you are a sweepstakes winner.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business.
We share your
Information only as described below and with businesses that follow
practices at
least as protective as those described in this Privacy Policy:

  • Other Businesses. To offer you our Services,
    we may engage
    with businesses who are affiliates of us and/or non-affiliated
    service providers
    (e.g. logistics businesses used to deliver products to you,
    marketing companies,
    payments processers to process online transactions, etc.). We
    may involve other
    businesses in your transactions, who may store your Information
    in a digital
    wallet to make your use of our Services more efficient.
  • Marketing and Promotional Offers. We may also
    use your
    Information to provide you with information about goods and
    services which may
    be of interest to you and enhance your Platform experience,
    service messages,
    new features, enhancements, special offers and events of
    interest. We may
    contact you via various channels, including without limitation
    emails, push
    notifications, web notifications, post, telephone, in-app
    messages and news feed
    cards.
  • Business Transfers. In the event that we or
    substantially all
    of our assets are acquired, customer information will be one of
    the transferred
    assets.
  • Protection of Our Platform and Others. We
    release account and
    other Information when we believe such a release is appropriate
    to comply with
    the law and law enforcement investigations and to protect the
    rights, property
    or safety of our users or others. This includes exchanging
    information with
    other companies and organisations for various reasons, such as
    fraud protection
    and credit risk reduction.

Note that our Platform may, from time to time, contain links to and
from the websites
of our partner networks, advertisers and affiliates. If you follow a
link to any of
these websites, please note that these websites have their own
privacy policies and
that we do not accept any responsibility or liability for these
policies. Please
check these policies before you submit any personal data or other
information to
these websites.

HOW WE STORE YOUR INFORMATION

We will store your Information for as long as necessary to fulfil the
purposes
indicated in this Privacy Policy or as otherwise permitted or
required by law. Your
Information may be transferred, stored, processed and used by our
affiliated
companies and/or non-affiliated service providers in one or more
countries outside
your originating country. Your payment details may be transferred to
and stored with
our affiliated companies in order to, among other things, process
your payment
details and provide support services to you.

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and
physical
safeguards to ensure your Information is treated securely and in
accordance with
this Privacy Policy, and to protect against unauthorized access or
alteration to,
disclosure, or destruction of your Information. We may, for example,
use encryption
technology to secure your Information during transmission to our
Platform as well as
external firewall and on-host firewall technology to prevent

network level attacks. Only those authorized employees, contractors,
and agents who
need to know your Information in connection with the performance of
their services
are allowed to access this Information.

It is important for you to protect yourself against unauthorized
access to your
password and to your devices used to access our Services. You are
responsible for
keeping your password confidential. For example, ensure that you
sign off when you
have finished using a shared device.

Unfortunately, the transmission of information via the internet is
not completely
secure. Although we will do our best to protect your Information, we
cannot
guarantee the security of your Information transmitted to our
Platform and any
transmission is at your own risk.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your
account and your
interactions with the Platform for the purpose of viewing and, in
certain cases,
updating your Information.

Examples of information you can access easily at the Platform
include:

  • up-to-date information regarding recent orders;
  • personally identifiable information (including name, e-mail,
    password,
    communications and personalized advertising preferences);
  • payment settings (including credit card information); and
  • e-mail notification settings.

You can opt-out of receiving future marketing communications from us
at any time by
adjusting your customer communication preferences, through the
unsubscribe link
within the email communication. For marketing via your mobile
application, you will
need to adjust your notifications settings in the general section of
your mobile.

Also, our system will place cookies when you log on to our Platform
and this is to
ensure you have an enjoyable user experience and are able to utilise
all aspects of
the Platform. You may disable Cookies by changing the settings on
your browser. If
you disable Cookies, it will affect how our Platform works and you
may not be able
to access or use certain areas of our Platform or full
functionality. For example,
performance cookies collect information about how you use the Site,
for instance,
which pages you visit most often, which allows us to provide you
with targeted and
relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When
you update
Information, we may retain a copy of the prior version for our
records

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform,
please contact us at
info@connectedapp.ae with a thorough description, and we will try to
resolve it.